General Information


  • Purchase Orders are accepted via fax or email. Phone orders are not accepted
  • All orders are accepted subject to standard delivery terms. A member of our customer service will contact you if requested ship date cannot be met
  • Changes to orders are required in writing via fax or email

Production time

  • Normal production time is approximately 5-7 working days
  • Rush 3 day production could be requested at no additional charge
  • Same Day Rush, and Next Day Rush services available on most productions. Please refer to 24 Hour Rush tab for more information
  • Account must be in good standing to avoid delay in production time
  • Proof approval required to initiate production
  • For accounts requiring prepayment, production begins upon receipt of payment


  • Prices include a 1 color 1 location imprint unless specified
  • For large quantity quotes, please call factory for pricing and quotation
  • Co-op pricing available on some items, please call factory to confirm
  • Shipments will be made in exact ordered quantity. If over/underruns are needed, a member of our team will contact you prior to production
  • Blank goods available on most items at EQP pricing
  • Please call factory confirm availability of specials are promotions
  • Factory reserves the right to assess a $40(V) LESS THAN MINIMUM charge on all items
  • Virtual Proof Charge: $10.00(V)
  • Loose Carton Fee: $5.00(V)


  • Please call factory if special packaging is required
  • Customers are welcomed to send packging materials to Opusline to be used, labor charge will be assess on a case by case basis


  • All shipments will be made from FOB Ontario, California
  • Unless otherwise noted, all shipments will be made through UPS/FEDEX Ground
  • Order processing will contact you if LTL Trucking generates a better shipping cost
  • For all truck shipments (LTL / Volume) will be quoted based on business to business, dock to dock delivery. Please call factory if liftgate / residential services are needed
  • Drop shipment charge $6.25(V) per location
  • Cost on export shipments will be provided, but Opusline will not be able provide exact custom duty fees. Custom duty fees may be charge after shipment is made
  • USPS is generally not recommended. Customer needs to assume risk of loss of merchandise or slow delivery time


  • Artwork must be emailed to
  • Vector art is required
  • Please reference PO# when emailing artwork
  • All text copies are to be outlined in vector format
  • Artwork will be held for no more than 48 months
  • Some multi-color logos may require an 1/16” deviation. Please call factory to confirm
  • Vectorizing artwork $40(V) / hour
  • Typesetting available at no cost if factory possess the necessary font
  • Some logos may be modified slightly to allow for better print quality. Our order
  • processing will contact you to seek approval on these changes


  • Net 30 terms available only to approved accounts
  • New customer orders may require prepayment or deposit

Cancellations / Returns

  • Factory must be notified prior to any cancellation or return of merchandise
  • Customer must inspect all goods immediately upon receipt within one week.
  • Factory reserves the right to charge a 10% restocking fee
  • Cancellation is not allowed once Opusline receives approval to proceed with production

Customer Warranty

  • Customer warrants Opusline the right to use the logo / artwork to be placed on Opusline merchandise
  • Customer warrants that it shall defend, indemnify, and hold harmless Opusline products and its employees and agents against any claims for damages and costs, including but not limited to attorney fees and cost, in any cause of action including, but not limited to an infringement action as a result of the imprinting of the artwork supplied